Refund Policy
Last updated: March 25, 2026
📋 Quick Summary
We offer flexible refund options based on when you cancel and the type of course. Most cancellations made 48+ hours before course start are eligible for full refund.
1. Refund Eligibility
🟢 Full Refund (100%)
- Cancellation 48+ hours before course start date
- Course cancellation by Coding & AI for Kids
- Technical issues preventing course access (our fault)
- Unsatisfactory trial class (first session only)
🟡 Partial Refund (50%)
- Cancellation 24-48 hours before course start
- Student withdrawal after 1-2 completed sessions
- Medical emergency with documentation
🔴 No Refund
- Cancellation less than 24 hours before course start
- No-show for scheduled classes without notice
- Student withdrawal after 3+ completed sessions
- Violation of terms of service
- Registration and processing fees (non-refundable)
2. Course-Specific Policies
Individual Courses (1-on-1)
- More flexible rescheduling options
- Sessions can be rescheduled with 12+ hours notice
- Refunds processed faster (3-5 business days)
Group Courses
- Standard refund timeline applies
- Option to transfer to next batch (one-time only)
- Makeup sessions available for missed classes
Intensive Workshops
- 72-hour cancellation policy for full refund
- Materials fee may be non-refundable
- Early completion does not qualify for partial refund
3. Refund Process
Step 1: Request
Submit refund request via email or contact form with reason and course details.
Step 2: Review
We review your request within 24-48 hours and determine eligibility.
Step 3: Processing
Approved refunds are processed within 5-7 business days to original payment method.
4. Special Circumstances
Medical Emergency
In case of medical emergencies, we offer flexible refund options with proper documentation. Contact us immediately to discuss available options.
Technical Issues
If technical problems on our end prevent you from accessing course content, we provide full refunds or free rescheduling as appropriate.
5. Important Notes
- Processing Time: Refunds typically take 5-7 business days to appear in your account
- Payment Method: Refunds are issued to the original payment method used
- Bank Charges: Any bank or payment gateway fees are deducted from refunds
- Currency: Refunds are processed in the same currency as the original payment
- Documentation: Keep all communication and receipts for reference
6. Contact for Refunds
To request a refund or discuss your situation, contact us:
Coding & AI for Kids - Refund Department
📍 A-299 Gulshan-e-Hadeed Phase 1, Karachi
Response Time: We respond to all refund requests within 24-48 hours
Need Help with a Refund?
Our team is here to assist you with any refund questions or requests.